When I managed people in a call center, I used to like walking
the floor at least once in the morning and once before
I left for the day in order to talk with the employees.
I often wondered where the time went in the day, and why there were
times when I wasn’t getting everything done I wanted to. I knew the
people doing the hard work deserved my time, but I didn’t know how I
could continue to balance it. My peers were getting feedback that their
employees never saw them, so I knew I was doing the right thing, but
I didn’t want my other work to suffer.
Then, I thought back to my own advice about blocking off time
on the calendar. It was a lesson I’d been trying to teach others, and
yet had completely missed the fact that it was the solution to my own
problem! Although I could typically walk the floor in fifteen minutes,
it wasn’t on my calendar. I instantly scheduled thirty minutes to start
the day and thirty minutes to finish the day, for walking the floor. I
built in double the time to allow for extended conversations, problem
solving, or getting caught in the hall with someone who wanted to
share a lengthy story. As I started to figure out actual timing, I adjusted
it down and input a middle-of-the-day walk, too. I was actually more
efficient because I knew a calendar reminder would pop up—and over
time, I knew it was coming and became better able to focus on my
current tasks and meet all of my goals.
Do you account for everything you do in a day? Take the time to
list out ancillary pieces that you may not have typically added to your
calendar and add them. Some examples may include:
• Walking around/time not at your desk (e.g., water cooler or
even a restroom break)
• Running into people in the hall/casual conversations with peers
Although you may not schedule these events, they do take your time.
These previously unscheduled items can now be add-ons to the
previously noted administrative block of time we discussed earlier.
Have you accounted for this time? Using the blanket blocking of the
time will allow you to know that time is still being taken up.
All of the efforts to account for time are about knowing what is
taking up your time each day. That knowledge is a powerful thing,
because it will ease the pressure you feel on yourself; if it’s not done, it’s
not the end of the world. However, as you become more productive,
you’ll start to see more wins and sustained efficiency. In addition, on
many calendar applications—Microsoft Outlook, Instant Messenger,
and Skype, for example—those blocks of time you’ve set aside will
show your peers that you are “busy,” thus keeping requests for your
time in check.
Thomas B. Dowd III’s books available in softcover, eBook, and audiobook (From Fear to Success only):
- Time Management Manifesto: Expert Strategies to Create an Effective Work/Life Balance
- Displacement Day: When My Job was Looking for a Job…A Reference Guide to Finding Work
- The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World
- From Fear to Success: A Practical Public-speaking Guide received the Gold Medal at the 2013 Axiom Business Book Awards in Business Reference
- The Unofficial Guide to Fatherhood
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