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Post from Transformation Tom™- Introduction: Chapter from “Displacement Day: When My Job was Looking for a Job”

October 24, 2014 / tomdowd / News
0

 

find a job

 

 

 

 

 

 

 

 

 

After twenty-three years with the same company, I got The Call That Nobody Wants. I had already started Thomas Dowd Professional Development and Coaching, LLC, as a side job in 2011, in which I taught groups and individuals how to effectively transform into who they really wanted to be professionally using tools like interviewing, network­ing, and résumé writing. I was in somewhat of an ironic situation, my credibility as an expert in professional development suddenly at stake.

The irony started within a few hours after my job was eliminated, with a pre-scheduled speaking engagement for an organization called “Jobs for Maine Grads.” It continued into the next week, when I landed a radio interview on a show where I had tried to discuss my previous two business books several months before. When I told the producer of this satirical twist, he invited me to immediately come onto the program to discuss unemployment in Maine.

How was I going to keep my emotions in check enough to keep a clear head? I’ve been an active member of Toastmasters International since 2008, and have always found that writing speeches and journals keeps me sane. I used the same approach when the potentially disastrous call came, starting with a jobless journal and notes to reflect my feelings, documenting what I had learned, and helping to keep a clear path to the ultimate goal: a job. “My Beautiful Funeral” passage that started the book is a version of a speech that I wrote within minutes of getting that call. This speech and subsequent book are the lessons I learned on this very personal journey. My passage through unemployment lasted fifty-nine days. I tell you this because my path to land it took many turns. It felt like an eternity until the relief set in with the job offer.  I’m convinced that the relatively short period of time was due to having a clear plan and a support system that I now want to share.  A journey I would never wish on anyone, but am so thankful that I took.

This book takes you on the rollercoaster ride, from buying the ticket to the moment your stomach sinks thanks to those quick drops, to that final race to the end, arms raised in jubilation. What I’ve found with roller-coasters is that many riders get on for the thrill of not only surviving, but the adventure of something that pulls you between fear and excitement. Your own ride is in front of you. Though you may not have chosen this particular ride, your reaction while you’re on it is up to you. You may ask yourself, “How can I even imagine the possibilities of a new job when I’m panicked about paying my mortgage and providing for my family?” We can get there together—you’re not on this journey alone. What if instead your question became, “Can I land an even better job?” The answer is, “Yes.”

 

 

 

Thomas B. Dowd III’s books Displacement Day:  When My Job was Looking for a Job (Honorable Mention at the 2014 Paris and New York Book Festivals), The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival),  From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention).  Audiobook version of “From Fear to Success” is also available! See “Products” for details on www.transformationtom.com.  Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

Do you know what Avanoo is?  Two-to-three minute eLearning programs that can change your life.  Here are my latest projects:

When Your Job is to Find a Job—and Yourself

Manage Your Time–Don’t Let It Manage You

MP3 Downloads of “From Fear to Success:  A Practical Public-speaking Guide” are available at Apple iTunes, Amazon, Rhapsody, Emusic, Nokia, Xbox Music, Spotify, Omnifone, Google Music Store, Rdio, Muve Music, Bloom.fm, Slacker Radio, MediaNet, 7digital, 24-7, Rumblefish, and Shazam “From Fear to Success” MP3 on CD Baby

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Post from Transformation Tom™- My Beautiful Funeral: Chapter from “Displacement Day: When My Job was Looking for a Job”

October 10, 2014 / tomdowd / News
0

My funeral

 

 

 

 

 

 

 

Introductory Chapter to “Displacement Day”

 

Have you ever imagined your own funeral? Who will do your eulogy? Who will be your pallbearers? Will anyone show up or even care? I attended my own funeral. Let me explain. But before I do, I need to disclose that no one died or was injured in the making of this narrative.

On a typical day when I was happily playing solitaire and checking Facebook at work, I got the call. June 6th—the anniversary of D-Day. Not World War II; I’m talking about Displacement Day—the day my twenty-three-year job was eliminated. Just like that, it was over. Hard work, tenure, and skills weren’t part of the cost-cutting decision.

On my ride to work on that fateful day, a news report announced that 175,000 jobs had been added in the United States, making the unem­ployment rate 7.6 percent. On my ride home I was on the other side— one of 11.6 million unemployed. To grasp the magnitude, take the entire population of New York City, and then add another 4 million people. The call was like a gunshot to the head. My work identity was gone im­mediately. I was being put to rest and people were preparing for my fu­neral. Condolences rolled in, hugs were bestowed, tears flowed.

What will people say when you’re gone? An old manager once asked me if I ran through a wall, would people follow? At the time, I didn’t know the answer. I needed to know the answer. That was a lifeline—a time for action. Fast-forward six years later to D-Day. I don’t recall a more calming day. It was a day of self-reflection…a chance to hover over my dead body and ask if my life and career were a success. The notes flooded in. “Tom, you’ve touched me more than you’ll ever know, personally and professionally.” “Tom, we love you… This IS your next speech.” I ran through a wall, and people followed.

How was I going to tell my three daughters that Dad was sent to the farm, just like my childhood dog? A spending freeze on shoes, clothes, and pizza may be worse than death for teenagers. My middle child’s head tilted down at a mourner’s angle and a small tear rolled down her cheek as if it was about to drop onto my coffin. My youngest daughter held me in a bear hug as if it was the last time ever, while my social-media-con­scious sixteen-year-old daughter told me that all responses to relocation questions on Facebook were to be “no”—as if I had a choice. The denial, the anger, then acceptance—the exhaustive feeling of having my family watch my demise. However, my support system refused to let my casket be nailed down as they put in a crowbar made of emails, phone calls, and leads. I was being resuscitated.

How many of you have prepared a will? A will reduces stress and cha­os. The run through the wall question six years earlier was my wake up call, but I didn’t realize then how it would prevent my professional pass­ing. My eyes were opened wide as I started to build an extraordinary ca­reer-saving and life-changing network. In Keith Ferrazzi’s book Never Eat Alone he notes, “Build it before you need it.” Real relationships built over the years provided me meaning, and are the reason for my success now. I wasn’t six feet under. I was six degrees from Kevin Bacon, or at least six degrees from my big break. I was alive. My support system was my CPR.

My job loss became a celebration of life, not my funeral. It remind­ed me how deep my love and my appreciation really are for my family, friends, and network. I was not defined by my job. I defined my own life and was going to do my funeral my way. No, I’m not going to belt out Sinatra. I lost work but found me. I used my displacement as reaffirma­tion that when I leave this earth, I’m leaving with no regrets. Think about your own funeral—when your spirit is hovering over the mourners, will you leave them something to mourn and celebrate?

So, let’s go back to the question: Have you ever imagined your own funeral? Who will do your eulogy, who will be your pallbearers, who will care? My eulogy was shouted out by the many key people in my network who blew my trumpet for me and gave humbling accounts of the person I had been, and who I had become. My pallbearers carried me when I couldn’t go any further. The overwhelming flood of calls and messages showed who cared. I have to admit that I started writing this narrative im­mediately after I got the call, and I wrote the end too. We all know we’re going to die—I don’t mean that “end.” I mean the speech ending, where I get a job. I wrote it before I had a job secured. It wasn’t overconfidence, it was just a belief that I was surrounded by an ironclad network that re­fused to stop giving me the oxygen I needed to survive. Are you ready to see your own funeral? I lived to see mine, and it was beautiful.

 

 

 

 

Thomas B. Dowd III’s books Displacement Day:  When My Job was Looking for a Job (Honorable Mention at the 2014 Paris and New York Book Festivals), The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival),  From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention).  Audiobook version of “From Fear to Success” is also available! See “Products” for details on www.transformationtom.com.  Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

Do you know what Avanoo is?  Two-to-three minute eLearning programs that can change your life.  Here are my latest projects:

When Your Job is to Find a Job—and Yourself

Manage Your Time–Don’t Let It Manage You

MP3 Downloads of “From Fear to Success:  A Practical Public-speaking Guide” are available at Apple iTunes, Amazon, Rhapsody, Emusic, Nokia, Xbox Music, Spotify, Omnifone, Google Music Store, Rdio, Muve Music, Bloom.fm, Slacker Radio, MediaNet, 7digital, 24-7, Rumblefish, and Shazam “From Fear to Success” MP3 on CD Baby

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Post from Transformation Tom™- Manage Phone Presentations Well—Chapter “From Fear to Success: A Practical Public-speaking Guide”

October 3, 2014 / tomdowd / News
0

phone presentations

 
[audio:https://www.transformationtom.com/wp-content/uploads/2014/09/05Chapter-67.mp3]”From Fear to Success” Audiobook= Manage Phone Presentations Well
 

 

 

 

 

 

 

As part of a very large organization, I have been asked to present
many times over the phone. These conversations have advantages and
disadvantages. Let’s start with some of the advantages. You can surround
yourself with notes and not worry about being as discreet as you
would have to when in front of large audiences. You can also typically
have more control over the flow of the conversation.

However, one pitfall is not being able to physically observe audience
reactions, which makes it more difficult to adjust the presentation
mid-stream. You may be able to hear some laughter, sighs, or groans,
but what happens when the phones are on mute and all you hear is
silence? You may need to adapt your style, asking for more engagement—
to make sure you have kept the audience’s attention—through
verbal responses or, on webcasts and meetings with the appropriate
platform, through voting-type buttons for opinions or answers. You
also may have the inverse, when a phone is not on mute but the listeners
have chosen to multi-task and you hear keyboards clicking, phone
conversations, dogs barking or, worse, personal information you wish
you hadn’t heard. As a speaker, you should set expectations ahead of
time, such as whether you would like the presentation to be interactive
or have the audience hold questions and answers until the end. You
can ask that everyone put their phones on mute, if needed. You should
also know whom to contact to disconnect a distracting line, if possible.

Finally, you need to ensure that the presentation itself is adaptable
to the phone. The first professional development conversation I did
for a large group of people over the phone was a flop. I did not change
it from my dynamic face-to-face presentation, so my use of the stage
became irrelevant, and my gestures were useless. I had to depend more
on open and inviting questions for the audience and more on voice
inflection to share my passion. The phone can reach a wider audience
and be just as impactful, as long as you know that some revisions and
varying preparation are required for the best outcome.

 

 

 

 

 

Thomas B. Dowd III’s books Displacement Day:  When My Job was Looking for a Job (Honorable Mention at the 2014 Paris and New York Book Festivals), The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival),  From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention).  Audiobook version of “From Fear to Success” is also available! See “Products” for details on www.transformationtom.com.  Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

Do you know what Avanoo is?  Two-to-three minute eLearning programs that can change your life.  Here are my latest projects:

When Your Job is to Find a Job—and Yourself

Manage Your Time–Don’t Let It Manage You

MP3 Downloads of “From Fear to Success:  A Practical Public-speaking Guide” are available at Apple iTunes, Amazon, Rhapsody, Emusic, Nokia, Xbox Music, Spotify, Omnifone, Google Music Store, Rdio, Muve Music, Bloom.fm, Slacker Radio, MediaNet, 7digital, 24-7, Rumblefish, and Shazam “From Fear to Success” MP3 on CD Baby

 

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Post from Transformation Tom™- What Now: LAST Chapter from “The Transformation of a Doubting Thomas”

September 26, 2014 / tomdowd / News
0

Now What

 

 

 

 

 

 

 

 

 

This is the last post of chapters from “The Transformation of a Doubting Thomas.”

 

So I have laid out over twenty years of my professional lessons for you.
You now see the many mistakes I have made, and the arduous chore it
was to make the vulnerable decision to open up and be willing to learn
from them. I have changed for the better. Whether others believe that
statement or not isn’t important. It is how I feel about myself. I feel that
my transformation has made me a better colleague, a better worker, a better
leader, a better manager, a better teacher, a better learner, and, more
importantly, a better person. I feel less stressed each day that I come into
work, because I have the confidence to take it all on. I have my bad days
like everyone else. But, I have more good days than bad. I have a confidence
level that I have never had before and feel like I have built a network
of people who believe in my abilities.

 

I have to admit that my original thoughts to write this book were just
a dream—and not one of those childhood dreams that I always wanted
to do. I had just lost a big Toastmasters competition in Canada. I use the
word “lost” because it was a competition, but in reality, I won big. I had
great enjoyment around the conference portion of that weekend, during
which I met many great people, some of whom even thought I was a life
coach. I got caught up in telling people how much I had grown over the
years. I enthusiastically shared my transformational experiences based
on how much I had learned from my mistakes.

 

I was so impressed with my competitors. I asked the winner, Joey
Grondin, if he would be my mentor and help me develop my speeches.
He graciously said yes, and we continued to build on our relationship.
The next day, I also won a door prize: Joey’s book and CD. Call it fate or
coincidence that I won a prize that would provide me more confidence.
I am not talking about the material items. I am talking about the newly
forged relationship that would continue to evolve. As a result of that relationship,
I have been given more encouragement to go further than my
previous comfort level ever allowed.

 

I had already been planting the seeds of a book over the past couple
of years with many of my speech topics. I had also invested time in mentoring
more people and building my own library of teaching materials
designed to improve others’ communication skills, leadership skills, time
management skills, and other professional development needs. The book
became a consolidated view of all that I had been trying to share with
others. I went for a routine run one day, and simply ran through the door
to the computer and put together my outline. The outline turned into a
vision and mission, and turned into all the lessons I have learned in my
career. Let’s revisit both and see where we land.

 

My vision for writing this book is to provide a simple-to-follow, written
guide for professionals hoping to develop their skills in a multitude
of areas including communication, leadership, organization, and networking.
The lessons are based on my own professional experiences over
more than twenty years in a corporate environment. I want to utilize my
experiences gained from work, my membership in Toastmasters International
(a group of 270,000 world-wide members looking to improve
their communication and leadership skills) and the National Speakers
Association, and from the epiphanies I have experienced by teaching a
professional development series. In addition to my normal job responsibilities,
I started investing time with emerging leaders and experienced
managers a couple years ago in an attempt to teach my lessons to others.
I want to spread those teachings to a broader audience.

 

My mission is to create an easy-to-read guide that will motivate and
inspire you to take the steps to transform yourself. I want you to improve
your professional experiences and increase the positive impacts you have
on the people around you. Whether you are working in a small business
or a large corporation, you will be able to apply these examples and
teachings to your situation. Whether you are a manager, an entry-level
employee just joining a company, someone struggling to get through the
daily grind, or a professional striving to reach the heights of your career,
there will be something in here for you. The book will navigate through
key teaching moments from my professional life and offer you a simple
reference guide for better organizing your professional life and effectively
maneuvering through the complexities of communication, relationship
building, and organization.

 

I set out to teach you the wisdom left on my doorstep either through
self-awareness (over long periods of time in some cases) or through
shared lessons from people I now emulate. I intentionally wrote “now”
The Transformation of a Doubting Thomas What Now?
since I had thought cynically of many of them in the past or did not
respect them as I do now. Even in situations when there was a barrier I
could not break through with someone, whether it was due to different
styles or personality clashes, I have looked back and learned something
from that situation in my professional career.

 

My cynicism held me back. The concepts in this book are so simple
in nature, yet were so complex to add to my everyday thinking and everyday
belief system. I know that I am no rocket scientist, but I am a proud
employee of twenty plus years. Hard work has not paid off as much as
smart work. I am so appreciative of the people who have touched my
professional life, including the individuals bold enough to stare me in the
face and say I needed to improve. That includes the person in the mirror
who became strong enough to say, “It’s time for a change. It’s time to
make a difference for myself and others. It’s time to transform.”
The list of my lessons is not all-inclusive because I don’t know where
it is going to end. Learning is a constant process and should never cease.

 

I was convinced I would never need to take another class after I left college.
In a conversation during one of my rotational mentor programs,
I was told that my thirst for knowledge could take me to my MBA and
beyond. I was being pushed to take the next step in my education. I spent
several days thinking about my response to him. I came back and said,
“Thanks, but no thanks.” My response was not because I wouldn’t gain
from additional scholastics, but I felt I would sacrifice putting my heart
and soul into learning as much as possible of the business I had sitting in
front of me. I had an entire ocean of learning and I was only at the shore
about to dive in. The concept of transforming me further was starting to
gain momentum at this time, and I still feel I made the right decision, for
now. I am not done because I am far from perfect, but I am excited for
the road ahead. I have grown from a cynic to someone thirsty for what
comes next.

 

I have found a long career with the majority of it with same company
to be a great reward. Whether you have had the same job, worked with
the same company, or moved around regularly, you are doing it to find
the right moves for you. Even if a decision was made for you, I am a firm
believer that things happen for a reason. The reason is usually dictated by
the fact that you have done the right things leading up to it, whether it is
through your own preparation or meeting the right people.

 

I had an uncle who worked for a company in system technology for
many years. Besides being an extremely loyal person, he was a nice guy.
The economy caused his job to be eliminated. He graciously went out
without stepping on any toes, and actually took calls from his previous
colleagues on “how to do more with less” for jobs in which his old peers
had no expertise. He had lain the groundwork years before with his leadership
and job knowledge. He knew patience and timing would eventually
pay off. They did. He was offered his old job back because they
couldn’t do it without him. However, the nice guy took some cues from
the “you not only want me” mentality; he went down the “you really need
me” path and asked for more than he originally had. It was a fair assessment
and he knew he did not need to roll over. He learned a little about
himself and the corporate world during his time off and deserved everything
on top of what he’d had when he left.

 

I also had a friend who was caught up in job cuts. He was told he
needed to either find a position he was qualified for in a department
where there were openings within the company, or he would lose his
existing job within forty-five days. He had the support of friends and
colleagues convinced he was good for the company. Together, the whole
network was on the move to ultimately find him something that ended
up being a position where he had greater responsibility. It is funny how
things work out with a little effort and a great support system. Although
we all have 20/20 hindsight about mistakes made in the past, we still have
luxury of looking forward to the next challenge of the unknown that may
have previously caused fear.

 

Personality, emotion, politics, and corporate culture may get in the
way of our transformation, but we can eventually get there. Regardless of
your generation, experience, or current position, you are in a position to
become better and stronger. The vision and mission were to provide you
with some tangible examples and lessons to strengthen yourself in a way
that was easy to grasp. I have had my vision clouded in the past, but feel
the importance of this mission to move it forward. When I ask, “What
now?” I am asking myself and you. I’m sure I have plenty of new lessons
I could toss into a new book, but the path has yet to be shown. I will continue
to teach, and more importantly, learn.

 

I will be impatiently patient in driving my performance, my growth,
and my lessons learned. I even have to ensure I take my own advice. In
2010, I was tapped on the shoulder as a potential candidate in a business
that I had never been in before. I was excited to learn a new business. I
was pulled in two directions, since I had been in my current role for less
than nine months. I loved what I was doing. I loved my boss, and I found
myself fascinated by the dynamic nature of the current business.
I went through the interviews quickly because there seemed to be
an urgency placed on the requests. Yet, after those interviews, which I
personally thought had gone well, the communications went silent. It
did not make sense. Although putting my name in the ring was a well thought-
out decision that included discussions with my family about the
potential impact to my hours (most likely having to work West Coast
hours while on the East Coast), there was still some excitement attached
to the potential of fulfilling a goal when it came to the level of responsibilities
I would have taken on.

The extra time allowed me to rethink my decision. I had to repeat
to myself: I loved what I was doing. I loved my boss, and I found myself
fascinated by the dynamic nature of the current business. I had just
answered my own question. Although I felt surrounded by great people
in the current role, they had made it clear that they would never hold me
back from growing. This felt good to hear. They had my back and had
even offered to make calls on my behalf to get me the new position. I
felt that I would be cutting my learning curve short if I left at that point.
I decided to stay for selfish reasons, because I was surrounded with a
cast of people dedicated to becoming leaders in the industry, all of whom
were seeing the bigger picture. I wanted to be a part of that vision. I was
willing to take my chances to grow and be a little more patient. This one
was a clear decision in staying to do what I love while allowing myself
to continue to be challenged. Ironically, in a “Wait three month” sort of
way, I was offered an expanded role that I couldn’t refuse shortly after
that decision. It was in a field in which I was an expert, it was a start-up
operation, and I could build my own organization. I left my old team
behind with a sense of loyalty and pride, knowing that they were there for
me, and I approached the new job with fervor for making a difference in
the overall organization. I saw a bright future in my new role, in which I
could use my strengths and play off my past lessons.

 

I now have an inside-out view of my future. I have spent too much
time in my past pushing people away and blaming the powers that be for
my failures. The internalization of assessing my own failures is enlightening.
I have become addicted to making myself better, and have taken
to asking advice of anyone willing to hear the question, “What can I do
to make myself better?” I am dependent on co-workers, family, friends,
mentors, Toastmasters, strangers (rotational mentors), and people who
work for and with me to provide critical feedback that I am responsible
for integrating into my growth. I am the proud owner of feedback and
carefully have to take the actions necessary to truly benefit from it.

 

You have just taken part in the journey of who I am professionally. I
get the luxury of the therapy attached to draining all of my thoughts, opinions,
stories, and lessons learned onto the blank page. Many of my frustrations
bubbled up after years of repressed memories, while others flooded
out way too quickly. I hope the common sense aspect hits home—though
I know that “Hope won’t win the game without a game plan. Take action.”
My action plan is the book. It is my guide to reinforcing what I need to
practice each day. I am not a shoot-to-the-top employee. I am a loyal, dedicated
senior leader of a company, who is confident enough to say I have
earned everything I have gotten, and earned everything I didn’t get.

 

The experience in organizing the many random thoughts that have
filled my mind for years was a lesson itself in ensuring I believed what
I was saying. The experience will have a lasting impact in understanding
whether I can effectively influence and persuade just one person to
take action. I already have, because I am moving forward more effectively
than before. I am appreciative of everyone who helped me through my
personal and professional life to realize I have not peaked yet and my
potential is still waiting to be fulfilled.

 

Cynicism is contagious, if you allow it. So is inspiration and motivation.
I had two roads to look down, and I chose the path of transformation.
I am not a life coach, nor do I want to pretend to be one. I am
someone who has passion burning in me that needed to be released in a
targeted fashion that would do well for my own self-motivated reasons,
while at the same time being good for any business and people within
an organization. I am the former, or recovering, “Doubting Thomas”
who now believes in the ability of people to transform their negativity to
something positive. I am humbled to admit my mistakes and willing to
shout what I have learned from the rooftops. I still haven’t answered the
question, “What now?” What I want to do now is be better today than I
was yesterday, and continue to make the transformation toward someone
I want to be. When I am done, I’m going to do it all over again.

 

 

 

 

Thomas B. Dowd III’s books Displacement Day:  When My Job was Looking for a Job (Honorable Mention at the 2014 Paris and New York Book Festivals), The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival),  From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention).  Audiobook version of “From Fear to Success” is also available! See “Products” for details on www.transformationtom.com.  Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

Do you know what Avanoo is?  Two-to-three minute eLearning programs that can change your life.  Here are my latest projects:

When Your Job is to Find a Job—and Yourself

Manage Your Time–Don’t Let It Manage You

MP3 Downloads of “From Fear to Success:  A Practical Public-speaking Guide” are available at Apple iTunes, Amazon, Rhapsody, Emusic, Nokia, Xbox Music, Spotify, Omnifone, Google Music Store, Rdio, Muve Music, Bloom.fm, Slacker Radio, MediaNet, 7digital, 24-7, Rumblefish, and Shazam “From Fear to Success” MP3 on CD Baby

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Post from Transformation Tom- Remember Audio-Visual Equipment Needs—Chapter “From Fear to Success: A Practical Public-speaking Guide”

July 10, 2014 / tomdowd / News
0

 

audiovisual

 

 

 

 

 

 

 

[audio:https://www.transformationtom.com/wp-content/uploads/2014/07/Chapter-66-2.mp3]

“From Fear to Success” Audiobook= Remember Audio-Visual Equipment Needs

 

 

Preparation is critical to avoid any mishaps with AV equipment. Do
you have an extra light bulb for your projector? Let’s even take a step
back and ask if you have your own projector. Will you need to bring
one? What about extension cords and screens? You can’t leave anything
to chance, you can’t assume when it comes to delivering the best presentation.
Have you physically been to the room where you are going
to present ahead of time? The preparation is not just walking in a few
minutes before the event. It is crucial that you talk with the meeting
organizer ahead of time and walk the stage well in advance. I recommend
when practicing on the actual stage that you give a large portion
of the speech, if not all, ahead of time using the live AV equipment.
Saying, “Test 1, 2, 3” into a microphone does not count as preparation.

Have you walked around the entire stage to ensure there are no
extra-sensitive feedback spots for the microphones? Your audience
will appreciate not hearing any high-pitched squeaks. I have a loud
voice naturally, so I also invest a lot of time testing the volume of the
microphones. You should also work with the organizers ahead of time
on microphone options. I personally prefer lapel or the ones connected
to the ear with the speaker near the mouth because I like to use
my hands, and for me it is worth asking ahead of time for one of these.
Have you emailed your material to the organizer? Are paper copies
ready and waiting in case of an AV failure, or can the material be
projected in another way? Do you have a thumb drive, just in case
something goes wrong with the organizer’s version? I know I am at
my best when I have tested and prepared for everything I can control;
therefore, my audience’s ability to receive my message should go up.
Finally, expect the unexpected. It is not a matter of “if” something will
go wrong, it is “when” it will go wrong. Part of your preparation should
revolve around how flexible your presentation is without the audiovisual
equipment in case it doesn’t work.

 

 

 

Thomas B. Dowd III’s books Displacement Day:  When My Job was Looking for a Job (Honorable Mention at the 2014 Paris and New York Book Festivals), The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival),  From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention).  Audiobook version of “From Fear to Success” is also available! See “Products” for details on www.transformationtom.com.  Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

MP3 Downloads of “From Fear to Success:  A Practical Public-speaking Guide” are available at Apple iTunes, Amazon, Rhapsody, Emusic, Nokia, Xbox Music, Spotify, Omnifone, Google Music Store, Rdio, Muve Music, Bloom.fm, Slacker Radio, MediaNet, 7digital, 24-7, Rumblefish, and Shazam “From Fear to Success” MP3 on CD Baby

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Post from Transformation Tom- Acknowledgements: Chapter from “Displacement Day: When My Job was Looking for a Job”

March 7, 2014 / tomdowd / News
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acknowledgement

This book is a reference guide for anyone dealing with unemployment,
whether you may be out of work yourself or you know someone going
through this massive life change. One of the comments that hit home for
me was from a former colleague who said, “It’s a lot easier dispensing advice
on how to find a job when you already have one.” That may be true in many
cases, but I was writing this book as I was going through the unemployment
process. I wanted the immediate teachings to hit the paper in order
to ensure that all the mistakes I made or heard about during the process
were documented. I liked the realism of the statement above and learned
to appreciate what people sacrificed to move me ever closer to the job I
was seeking. I preferred practical advice rather than the countless times I
heard a version of, “Every time a door closes, a window opens.” I say this
not with mock contempt or a lack of appreciation for the sentiments, but
I would get an awkward feeling that people were feeling sorry for me. I
wanted movement in my pursuit of a new job—not sympathy. I wanted
and needed to take action to achieve this goal; I had no time or energy to
waste. Paradoxically, the window comments ultimately did come true. For
those who said it or thought it, thank you from the bottom of my heart for
teaching me another lesson. I wasn’t simply getting sympathy. I was getting
the support I required to move me forward on this journey.

I want to acknowledge my family, friends, and colleagues who never
lost faith or confidence; the people who believed me when I told them I
wasn’t worried. I meant that. I wasn’t worried, not even a little. As mentioned
in the introduction, it wasn’t overconfidence. It was a belief in
my ironclad network. Besides, if I couldn’t believe in myself, why should
anyone else? I want to thank Kim Mitchell, who said immediately after
I heard the news, “I’m only worried about you for the next two hours.”
Meaning, the tone and attitude for the next couple of hours would influence
decisions, next steps, and my approach for the long haul. She
was right to ensure that my head was on straight and that I was laser-focused
on my goals. I made the choice to not even leave the parking lot
before the road to my new job began. I placed a phone call to a fellow
Toastmaster member of a local club that I was coaching. I heard they
had a training manager opening. Thus, the search began. After I finished
the call in the parking lot, I moved a couple of thousand feet up the
road and walked into the office of a company managed by a former boss
where my skill set could potentially be used. As I saw it, I could wallow
in sorrow and angst, or I could make the effort to resolve this little bump
in the road.

When I got home on the evening of June 6th, I sat down with my children
and said, “My job going forward is to find a job. I promise to put as
much passion, energy, and commitment into this job as I have for the last
twenty-plus years.” I held myself accountable to make sure my kids had
as much confidence in me as I did. Thank you to my children for never
questioning those words.

I want to thank everyone who responded back to an email, phone call,
or conversation, even when they felt they weren’t helping. Some people
said that they had no openings and would keep my information on record—
and actually did, as I continued to get leads months after the fact.
Thank you for following through and giving me hope and opportunities.
My sincere appreciation goes out to the people who gave me valuable
advice that provided me with the confidence to go through this
potentially stressful situation, even if that advice came years before. I
will hold on to their wisdom forever. In no particular order since every
piece of it was valuable, thank you to: Steve Crawford, Jeff Schmidt,
Erin Dymowski, Steve Dymowski, Christine Duffy, Nichole Kelley-
Sirois, Greg Sirois, David O’Connell, Everett Berger, Frank McKelvey,
Sherry Reid, Neal Williamson, Dick Jacobs, Chip Rossi, Steven Cohen,
Dave Ciullo, Mary LaFontaine, John Brubaker, Wende Stambaugh, Joy
Bollinger, Leslie Johnson, Gregg Davis, Joe Claricurzio, Carmen (Felix)
Garte, Joe Grondin, Sandra Hachey, Beth Hennessy, Joni Lindstrom, Jim
Kokocki, Wendy Harding, Cynthia Martin, Wayne Mercer, Deb Nowak,
Nita Pital, Kishore Sashthiri, Augie Schau, Hilary Schau, Kristine Smith,
Cynthia Wheeler, Donna Tutty, Jo-Anne Walton, Jasen Wood, Lori
Wood, Adria Minevich, Jeanne Gallagher, Lynne Snow, Trevor Koenig,
Ted Dwyer, Tami Chester, Jeneen Marziani, Karen Salisbury, Anne Casey,
Amy Vitale, Navroze Eduljee, Julia Caslin, Alfred Manganiello, John
Echternach, Shelley Waite, Todd Beacham, Michael Quinn, Joan Pappas,
Patrick Strieck, Noreen Dow, Parker Chamberlin, Beth Chamberlin,
Amy Perkins, Michelle Chung, Brett Lerner, Robyn Reisinger, Kevin
Burns, Mike D’Andrade, Joe Hickey, Frank Cerullo, Maria Harris,
Robin Chacon, Kathy Bernath, Shane Flynn, Jim McGowan, Heather
Bentley, Jeff Nathan, Kristi Christman, Rich Wagenknecht, Don Danese,
Vin Contento, Marie Drouet, Gwen Ellis, Jim Kane, Monal Pathak,
Robert Hayes, Christine Channels, Eric Inkrott, Chrisine Comune, Karl
Andersen, Mary Jo Anderson, Lori Macchi, Katy Emmi, Scott Macchi,
Jarett (J) Isralow, Bill Bowlsbey, Chris Cusack, Mike Kinane, Tom Cyr,
Elizabeth Hamilton, David Hamilton, David Berez, Kim Devlin, Blanca
De La Rosa, Jeff Dobbs, Mark Pearce, Luke Donaldson, Dave Edelson,
Jenn Ehresman, Danny Bader, Chris Hogan, Nadine Stillmunks, Mike
Battagliese, Krista Wrona, John Caruccio, Jamie Danner, Jim Biniasz,
Ed Hawthorne, Dina Kanabar, Marshall Bonaquisti, Devin Farmer,
Jill Engel, Ryan Conner, Michael Curtis, Branan Cooper, Christine
Costagliola, Steve Stark, Mignona Cote, Shawn Harris, Scott Bailer, Mark
O’Donal, Karma O’Donal, Doug DeSimone, Ryan Cobb, Shawn Leger,
Kelly Cahill, Terrence Cahill, Steve Ryder, Kris Rosado, Steve Bescript,
Paul Mosley, Barry Baird, Bob Shiflet, Jessica Andrews, Bob Lamantia, Josh
Reitzes, Patrick Rockenbach, Michelle Zander-Brown, Darryl Fincher, Rob
Cochran, Brad Dunckel, Rich Coombs, Warren Butler, Tim Gayhardt,
Brian Burbage, Tewksbury Library, Lewiston (Maine) Career Center, J.V.
Fletcher Library, and to the countless others I may have inadvertently left
out.

To the people who provided recommendations when they were needed
and even when they weren’t, your words meant a lot. I am humbled
by the praise and appreciate the time and effort it took. Special thanks
to Christian Pieri, Tammy Wagenknecht, Greg Purinton-Brown, Louise
Nail, Pam Moyer, Bob Ferland, Joyce McPhetres, Dax Cummings, Jeff
Sargent, Heather Perkins, Carl Duivenvoorden, Elizabeth Cagnon, Wes
Strader, Tim Wescott, Corey Fogarty, Mark Foster, John Reddy, and
Sandy Cox.

From the very first “official” networking session with Ben Ryan, to
Ron Becker, Dan Chappell, Todd Cunningham, Ingrid Petrus, Ana Ness,
Janice McCreary, Annie Witthoefft, Pam Marsh, Jack Mahoney, John
DeSantis, Brian Gray, Sandy Wood, Russ Zusi, Mary Lynn MacKenzie,
Angel Birch, Karen Humphries, Ellen Schwartz, and many others, I am
appreciative of the invested time.

I want to send my thanks to my first set of eyes on the first version of
Displacement Day—Polly Hall, Hannah Tays, and Kathleen FitzGerald—
who turned the very rough first draft into a presentable manuscript. To
my editor Jen Blood, I’ve said it before and I’ll say it again: Thanks for
bringing my words to life.

I’m indebted to social media such as Facebook and LinkedIn for making
the job search so much more bearable. I’m not sure how this process
was before these tools came along, but I’m thankful that I don’t have to
find out. I want to thank my old Toastmasters club in Belfast, Maine—
Dirigo—for their continuing support when I was no longer with the company,
and for my new Maine clubs in Bangor—Bangor Toastmasters—
and in Waterville and Augusta—Kennebec Valley Toastmasters—for being
so welcoming.

Finally, I want to thank the clients of Thomas Dowd Professional
Development & Coaching, LLC who could have easily questioned how
someone can teach people job-search techniques such as interviewing,
résumé writing, networking, and professional growth when he didn’t have
a job himself. You didn’t run away. Instead, you ran to me because you
knew I could empathize, and you gave me the credibility I was hoping for.
Thanks for recognizing the win-win situation.

 

 

 

Thomas B. Dowd III’s books Displacement Day:  When My Job was Looking for a Job, The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival),  From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention).  Audiobook version of “From Fear to Success” is also available! See “Products” for details on www.transformationtom.com.  Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

MP3 Downloads of “From Fear to Success:  A Practical Public-speaking Guide” are available at Apple iTunes, Amazon, Rhapsody, Emusic, Nokia, Xbox Music, Spotify, Omnifone, Google Music Store, Rdio, Muve Music, Bloom.fm, Slacker Radio, MediaNet, 7digital, 24-7, Rumblefish, and Shazam “From Fear to Success” MP3 on CD Baby

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My Beautiful Funeral- Post from Transformation Tom- Introductory Chapter from “Displacement Day”

February 23, 2014 / tomdowd / News
0

funeral

Have you ever imagined your own funeral? Who will do your eulogy? Who will be your pallbearers? Will anyone show up or even care? I attended my own funeral. Let me explain. But before I do, I need to
disclose that no one died or was injured in the making of this narrative. On a typical day when I was happily playing solitaire and checking Facebook at work (add sarcasm here), I got the call. June 6th—the anniversary of D-Day.  Not World War II; I’m talking about Displacement Day—the day my twenty-three-year job was eliminated. Just like that, it was over. Hard work, tenure, and skills weren’t part of the cost-cutting decision.

On my ride to work on that fateful day, a news report announced that 175,000 jobs had been added in the US, making the unemployment rate 7.6 percent. On my ride home I was on the other side—one of 11.6
million unemployed. To grasp the magnitude, take the entire population of New York City, and then add another 4 million people. The call was like a gunshot to the head. My work identity was gone immediately. I was
being put to rest and people were preparing for my funeral. Condolences rolled in, hugs were bestowed, tears flowed. What will people say when you’re gone? An old manager once asked me if I ran through a wall, would people follow? At the time, I didn’t know the answer. I needed to know the answer. That was a lifeline—a time for action. Fast-forward six years later to D-Day. I don’t recall a more calming day. It was a day of self-reflection…a chance to hover over my dead body and ask if my life and career were a success. The notes flooded in. “Tom, you’ve touched me more than you’ll ever know, personally and professionally.” “Tom, we love you… This IS your next speech.” I ran through a wall, and people followed.

How was I going to tell my three daughters that Dad was sent to the farm, just like my childhood dog? A spending freeze on shoes, clothes, and pizza may be worse than death for teenagers. My middle child’s head
tilted down at a mourner’s angle and a small tear rolled down her cheek as if it was about to drop onto my coffin. My youngest daughter held me in a bear hug as if it was the last time ever, while my social-media-conscious
sixteen-year-old daughter told me that all responses to relocation questions on Facebook were to be “no”—as if I had a choice. The denial, the anger, then acceptance—the exhaustive feeling of having my family
watch my demise. However, my support system refused to let my casket be nailed down as they put in a crowbar made of emails, phone calls, and leads. I was being resuscitated.

How many of you have prepared a will? A will reduces stress and chaos. The run through the wall question six years earlier was my wake up call, but I didn’t realize then how it would prevent my professional passing.
My eyes were opened wide as I started to build an extraordinary career-saving and life-changing network. In Keith Ferrazzi’s book Never Eat Alone he notes, “Build it before you need it.” Real relationships built over
the years provided me meaning, and are the reason for my success now. I wasn’t six feet under. I was six degrees from Kevin Bacon, or at least six degrees from my big break. I was alive. My support system was my CPR.

My job loss became a celebration of life, not my funeral. It reminded me how deep my love and my appreciation really are for my family, friends, and network. I was not defined by my job. I defined my own life
and was going to do my funeral my way. No, I’m not going to belt out Sinatra. I lost work but found me. I used my displacement as reaffirmation that when I leave this earth, I’m leaving with no regrets. Think about
your own funeral—when your spirit is hovering over the mourners, will you leave them something to mourn and celebrate?

So, let’s go back to the question: Have you ever imagined your own funeral? Who will do your eulogy, who will be your pallbearers, who will care? My eulogy was shouted out by the many key people in my network
who blew my trumpet for me and gave humbling accounts of the person I had been, and who I had become. My pallbearers carried me when I couldn’t go any further. The overwhelming flood of calls and messages
showed who cared. I have to admit that I started writing this narrative immediately after I got the call, and I wrote the end too. We all know we’re going to die—I don’t mean that “end.” I mean the speech ending, where
I get a job. I wrote it before I had a job secured. It wasn’t overconfidence, it was just a belief that I was surrounded by an ironclad network that refused to stop giving me the oxygen I needed to survive. Are you ready to
see your own funeral? I lived to see mine, and it was beautiful.”

 

 

 

Thomas B. Dowd III’s books The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival),  From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention), and Displacement Day:  When My Job was Looking for a Job.  Audiobook version of “From Fear to Success” is also available! See “Products” for details on www.transformationtom.com.  Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

MP3 Downloads of “From Fear to Success:  A Practical Public-speaking Guide” are available at Apple iTunes, Amazon, Rhapsody, Emusic, Nokia, Xbox Music, Spotify, Omnifone, Google Music Store, Rdio, Muve Music, Bloom.fm, Slacker Radio, MediaNet, 7digital, 24-7, Rumblefish, and Shazam “From Fear to Success” MP3 on CD Baby

Confessions of a Loser

July 26, 2013 / tomdowd / News
0

In 2009, I wrote a speech for Project Six in the Toastmasters’ Competent Communicator manual.  I was more than halfway to my competent communicator goal of ten speeches and was very proud of my progress.  A fellow club member said that I should enter the upcoming international speech competition.  My response was, “What competition?”  I had no idea there were speech contests.   I am a competitive person by nature, so I entered.  Being introverted like so many people within the Toastmasters organization, I could see the value of being thrust in front of a bunch of people I didn’t know to share a story that I had only shared in front of my club—I think.  Being a consummate learner, I knew my learning curve would grow exponentially with the added pressure.

I need to set the tone that I had just learned to let go of the lectern with clenched fingers and was only starting to understand that I didn’t have to stand behind it.  I was also still weaning off my addiction of looking at notes.  The contest day came quickly.  I stood in the middle of the floor at my very first contest.  I looked good—for a stiff, upright, tensed shoulders-looking speaker afraid of moving from one spot.  Apparently, I owned that space on the floor and feared someone would steal it if I moved—so there I remained for my six and a half minutes.  The verdict was announced.  I didn’t win.  However, I finished second in our club and would move on to the next level—the area contest.

I was given feedback going into the area-level contest that I could actually move—if I wanted.  Being a literal guy, I let it all loose at the area contest.  I think I scared the audience, or at least distracted them a little, as I quickly scurried back and forth across the stage with no thought of anchoring my story, let alone stopping long enough to have the audience absorb the poignant points that must have sounded like a training whistle speeding by.  I didn’t win.  Yet, my content must have been strong enough to get some of the judges’ attention since I received the second place nod to move on to the division level.  I had yet to win a contest, but was finding some success, was having fun, and was gaining confidence.  At the divisional level, I was blown away by the other competitors’ speeches.  I didn’t even close to placing.  To make excuses, I didn’t write my speech as an “international” contest speech entry since I didn’t even know what one was. I did learn more about how contests work and found out that I had grown.  Additionally, I learned a valuable lesson of looking at the speech ballot so I would know how I was being judged going forward.

I was feeling good enough to try the next humorous speech contest.  I was fortunate enough to move on to the division finals—again, I finished in second place.  I still had yet to win a contest, but second place continued to be good enough to advance.  As I stood in front of about fifty people, the first line became locked in my head and I didn’t have the key.  My brain refused to release my thoughts to my mouth while the second line was bursting to come out.  There I stood in silence wondering what to do next.  After what seemed like an hour, I chose to skip the first line and just started on the second.  I finished in third place.  I had learned another lesson.  I realized my preparation technique of standing in front of a mirror or talking to my steering wheel in my car while I drove wouldn’t cut it if I wanted to succeed in speech competitions. I significantly revamped my preparation by finding live practice audiences beyond waiting for Toastmaster meetings.

The following year, I made it to the District 45 finals of the international speech contest.  One of the competitors jokingly told me before the contest, “I hope I win the world championship so I can quit my day job.”  I said, “What’s the world championship?”  I had no idea the winner would advance to the world semi-finals.  My confidence took a little hit when I found that a few competitors were professional speakers.  Additionally, during lunch one of the organizers announced that two-thirds of the conference attendees were from Canada.  As a U.S. member who had written a speech with U.S. statistics, I panicked and modified my speech two hours before the competition.  I stumbled on a line mid-way through my presentation later that night.  I didn’t place in the top three.  I learned another lesson.  Know your audience better.  More importantly, I learned the value of having mentors.  The contest winner provided me support, encouragement, and feedback after the contest.  He became a mentor and a long-time friend.

Fall rolled around again and it was time for a new humorous speech. In the middle of my contest speech at the division level, a jackhammer was hard at work in the background.  I was so distracted that I lost my place.  Although I had made some changes to my practice preparation, I would typically search for complete silence so I wouldn’t be distracted.  Yes, I lost again—I didn’t even place in the top three.  Lesson learned! I started searching for distractions, whether it was my daughter playing the piano or turning on the television or radio.

The competitions continued.  During the international speech competition at the district level again, I had a picture of the main subject that I flipped around for the audience to see in the middle of my speech.  After losing again, I was given feedback that the props weren’t needed for this speech since I had already painted the picture for the audience with the descriptive words I was using.  The blank sign was also seen as creating too many questions in the mind of the audience until it was shown while making my stage movement predictable.  I was learning lessons about the appropriate use of props.

I am a loser—and I wouldn’t want it any other way.  There can be only one winner who gets a trophy, but I can’t count the number of wins I’ve had while competing without receiving the hardware.   These losses led me down the path of in-depth concentration on understanding audiences, learning to play to my strengths, and setting my goals higher.  More importantly, I realized who I am and who I want to be as a speaker. During this time, I’ve continued to participate in contests, including having the fortune to win the District 45 Table Topics Championship in both 2012 and 2013.  The desire to better myself led me to write two books on personal growth which include many of these same lessons.  I’ve also started my own business.  I blame Toastmasters for much of this.  I tell you this not to be boastful, but because I am a loser.  I am better because I joined Toastmasters.  The Toastmasters program has given me confidence to try things I never thought I would while showing me the importance of the journey, not the end result.  I am better today than yesterday, but not yet as good as tomorrow—and that’s okay.  Every loss turned into a win when I found nuggets of information that could make me a better speaker—and person.  The contests are just a microcosmic look at what has driven me to become who I wanted to be.  The contests, for me, became a spring board to look at my life as a whole and became a driving factor to make many other decisions to personally and professionally transform me.  Each loss catapulted me toward another challenge and more success.  Have you lost, yet really won lately?  You too can become a loser!

Thomas B. Dowd III’s books The Transformation of a Doubting Thomas: Growing from a Cynic to a Professional in the Corporate World (Honorable Mention at the 2012 New England Book Festival) and From Fear to Success: A Practical Public-speaking Guide (2013 Axiom Business Book Awards Gold Medal Winner and 2013 Paris Book Festival Honorable Mention) are available under “Products” on www.transformationtom.com. Book and eBook purchase options are also available on Amazon- Please click the link to be re-directed: Amazon.com

Dowd, leadership, learning, lose, loser, losers, speaking, speech competitions, Thomas Dowd, toastmaster, Toastmasters, Tom Dowd, transformation, transformation tom, win, winning

Guest Blog by Susan Trivers- How to Hold Your Audience in Rapt Attention

May 30, 2013 / tomdowd / News
0

I’m excited to have Susan Trivers for the second time as a guest blogger.  Susan is a well-respected Toastmaster and a gifted speaking coach.  Please feel free to share your thoughts and comments below! Susan- thank you for your contributions.  For all of my Toastmasters friends, Susan was referenced in the most March 2013 Toastmasters Magazine article, “When Bad Speeches Happen to Good People.”  Congratulations on all of your success, and thanks again!

How to Hold Your Audience in Rapt Attention

By Susan Trivers www.greatspeakingcoach.com

Dog with Ears out_Susan Trivers

There is magic in those moments when everyone in the audience is paying full attention to you. You don’t need to be a sleight-of-hand magician to make this happen. You only need to tell a great story.

A powerful example of how a great story is like magic was reported in the news about Bill Clinton speaking at Howard University’s 2013 graduation. Clinton described his visit to Indonesia and a tour through the camps sheltering many tens of thousands of those left homeless by the tsunami in 2004.

Clinton praised the handsomeness of a 10 year old boy. The interpreter told Clinton that yes, the boy was handsome and that until the tsunami, he had had 9 siblings. All of them were lost in the tsunami. As the reporter wrote “The crowd fell silent.”

It’s what Clinton said next that makes this an example of speaking magic. He said to the graduates “This man who had lost nine of his ten children led me through that camp with a smile on his face and never talked about anything but what those other people needed and what he wanted me to do.”

“No matter what happens to you, it is highly unlikely that you will ever face anything as awful as what happened to that mother and father.”

No facts and statistics, no policy rants, no logic. A compelling story related in simple meaningful words with obvious emotion in his voice. Those graduates will remember their graduation day for a long time. I’m sure that from time to time, when faced with the difficulties of life that everyone faces, they will remember this story.

How well do you create magic with your stories and hold your audience in rapt attention?

Contact Information:

Susan G. Trivers

https://www.susantrivers.com/

susan@susantrivers.com

703-790-1424 1651

East Avenue, McLean, VA 22101

Mom’s Rules- a Guest Blog by Bill Packard

May 3, 2013 / tomdowd / News
0

I have another special guest blog post.  I’m pleased to have Bill Packard, a native Mainer, small business and customer service expert. Please take a few moments to read about important lessons in running a business and feel free to make comments.  It’s a nice touch for Bill to include it the week of Mother’s Day.  Bill- thank you for the contribution and sharing!

Mom’s Rules

Here’s the first lesson my mother taught me about Customer service.  If people don’t come through the door of The Lucky Strike Lanes, have a good time, and leave money, you don’t get new clothes for school.  I am not now, nor was I then a fashion conscious guy, but some things are very important to a middle school male and new clothes for the start of the school year was very close to the top of the list of important things.

With mom, everything was about the Customer.  There were rules.  They were rules that employees did not break.

  1. You always open on time, ready to do business.
  2. You make sure the Customer has whatever they need.
  3. Everything is CLEAN.  Got that?  Everything.
  4. Do what you can to make the Customer’s visit a fun thing for them.
  5. Count the Customer’s change back to them.  (We didn’t have fancy cash registers.)
  6. Don’t start cleaning up from the day when Customers are still in the building.
  7. Don’t ever, ever, ever turn out the lights or the sign until after closing time and if Customers are still in the building after closing time, don’t ever, ever, ever turn out the lights or the sign.

I hope these all look pretty familiar to you if you’re in business, but here’s what happens sometimes.  The business owner is clear about their expectations but somewhere down the line as those expectations are passed down, there is a disconnect.  My goal is to do what I can to repair that disconnect.

Let me give you an example.  I was returning from a business trip several years ago with a company vehicle that needed fuel.  The company I worked for had an account with a terrific company that stressed excellent Customer service and provided fuel and other things.  I arrived at a store very close to closing time and started the pump running.  Before the vehicle was full, the pump shut off.  Within just a few seconds, the lights went out.  I was kind of shocked so it took me a few minutes to realize what was going on.  I went into the building and said I was not done filling the vehicle, and the person behind the counter told me, “We close at 9.”  That was obviously not the company policy and I’m sure they would have been extremely upset had they known about it.

Having excellent, superior, over the top Customer service is a good solid position to start from as an owner, but if that’s not communicated down to the people in the trenches, it’s not going to be a reality.    And when your employee handles things the way the employee in the example did, that becomes the level of service your company provides in the minds of your Customers.

 

Bill Packard

Website: https://www.bpackard.com/

Email: BPackardME@gmail.com

Phone Number: 207-691-2659

 

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